Terms & Conditions

1. Services Provided

L & R Joinery provides professional joinery and carpentry services across Derby and the East Midlands, including but not limited to:

• Kitchen fitting and installation
• Fitted wardrobes and bespoke storage solutions
• Door installation (internal, external, and composite)
• Flooring installation
• Garden rooms and outbuildings
• Loft conversions and roofing
• First and second fix carpentry
• Staircases, skirting, architrave, and general joinery
• Emergency call-out repairs

The specific scope of work for each project will be detailed in our written quotation.

2. Quotes and Pricing

• All quotes are provided free of charge and without obligation.
• Quotes are valid for 30 days from the date of issue unless otherwise stated.
• Quoted prices include labour and materials unless specified otherwise.
• Any additional work requested beyond the original scope will be quoted separately and agreed in writing before commencement.
• If unforeseen issues arise during a project (e.g., hidden structural problems), we will inform you immediately and provide a revised quote for the additional work before proceeding.

3. Payment Terms

• For smaller projects, full payment is due upon satisfactory completion of the work.
• For larger projects, a deposit may be required before work begins. The deposit amount and payment schedule will be agreed in writing.
• Stage payments may be arranged for projects spanning several weeks. The schedule will be set out in our quotation.
• Payment can be made by bank transfer or other methods agreed in advance.
• We reserve the right to charge interest on overdue payments at 8% above the Bank of England base rate, in line with the Late Payment of Commercial Debts (Interest) Act 1998.

4. Cancellations and Changes

• You may cancel a project at any time before work commences. If materials have already been ordered, you will be liable for the cost of those materials.
• If you wish to cancel once work has started, you will be charged for all work completed to date and any materials already purchased.
• We reserve the right to cancel or postpone work due to circumstances beyond our control (e.g., severe weather, material supply issues). We will notify you as soon as possible and reschedule at a mutually convenient time.
• Changes to the agreed scope of work must be confirmed in writing. Additional costs and time implications will be communicated before any changes are carried out.

5. Liability

L & R Joinery is fully insured for public liability. Our liability is limited as follows:

• We will take reasonable care to protect your property during the course of our work. Any accidental damage caused by us will be repaired or compensated at our expense.
• We are not liable for pre-existing defects or issues that are discovered during the course of work.
• Our total liability for any claim shall not exceed the total value of the project as quoted.
• We are not liable for delays caused by factors outside our control, including material supply delays, third-party contractors, or adverse weather conditions.

6. Warranty on Workmanship

We take great pride in the quality of our work and stand behind every project:

• All workmanship carried out by L & R Joinery is guaranteed for a period of 12 months from the date of completion.
• This warranty covers defects in workmanship and installation but does not cover normal wear and tear, misuse, or damage caused by third parties.
• Materials supplied by us carry the manufacturer's warranty where applicable. We will assist with any warranty claims on materials we have supplied.
• Materials supplied by the customer are not covered by our warranty.
• If a defect is identified within the warranty period, please contact us and we will arrange to inspect and rectify the issue at no additional cost.

7. Customer Responsibilities

• You must ensure we have safe and reasonable access to the work area.
• Any relevant information about your property (e.g., utility locations, structural concerns) should be shared before work begins.
• Where planning permission or building regulations approval is required, it is the customer's responsibility to obtain these unless otherwise agreed in writing.
• The work area should be cleared of personal belongings and furniture where necessary to allow us to carry out the work efficiently.

8. Complaints Procedure

We are committed to delivering the highest standards of work and customer service. If you are not satisfied with any aspect of our work:

1. Please contact us as soon as possible by email at info@lrjoinery.com or by phone on 07746 095774.
2. We will acknowledge your complaint within 2 working days.
3. We will arrange a site visit to inspect the work if necessary.
4. We aim to resolve all complaints within 14 working days. If additional time is needed, we will keep you informed throughout the process.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.