Privacy Policy

1. Who We Are

We are L and R Joinery Ltd (company number 16823458), trading as L & R Joinery. We provide professional joinery and carpentry services in Derby and the East Midlands. For any data protection queries, you can contact us at info@lrjoinery.com or call us on 07746 095774.

2. What Data We Collect

We may collect the following personal information:

• Contact form submissions: your name, email address, phone number, and message content when you use our website contact form.
• Email correspondence: any personal data you provide when contacting us via email at info@lrjoinery.com.
• Phone and WhatsApp enquiries: details you share when contacting us by phone or messaging services.
• Quotation and project information: property addresses, project details, and measurements required to provide our services.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotes for our joinery services.
• To carry out and manage joinery projects you have commissioned.
• To communicate with you about ongoing or upcoming work.
• To send follow-up communications related to your enquiry or completed project.

The legal basis for processing your data is either your consent (when you submit a contact form) or the performance of a contract (when you engage our services).

4. Analytics

We may use anonymous analytics tools to understand how visitors use our website. This data is aggregated and does not identify individual users. Analytics data may include pages visited, time spent on the site, and general geographic location (city/region level only). No personally identifiable information is collected through our analytics.

5. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. We may use:

• Essential cookies: required for the website to function correctly.
• Analytics cookies: anonymous cookies to help us understand website usage patterns.

You can control and delete cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Your Rights Under GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access: you can request a copy of the personal data we hold about you.
• Right to rectification: you can ask us to correct any inaccurate or incomplete data.
• Right to erasure: you can request that we delete your personal data where there is no compelling reason to continue processing it.
• Right to restrict processing: you can ask us to limit how we use your data.
• Right to data portability: you can request your data in a structured, commonly used format.
• Right to object: you can object to us processing your data in certain circumstances.

To exercise any of these rights, please contact us at info@lrjoinery.com. We will respond to your request within 30 days.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form enquiries are retained for up to 12 months. Project-related records (invoices, contracts, and correspondence) are retained for up to 6 years to comply with UK tax and accounting obligations. You may request deletion of your data at any time, subject to our legal obligations.

8. Third Parties

We do not sell, trade, or rent your personal data to third parties. We may share your information with:

• Trusted subcontractors: where necessary to complete your project (e.g., electricians, plumbers), limited to the information they need.
• Website hosting providers: our hosting provider may process data as part of delivering the website.
• Legal or regulatory authorities: where required by law.

All third parties with access to your data are required to process it securely and in accordance with applicable data protection legislation.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption to protect data transmitted between your browser and our server.

10. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.